SHIPPING POLICY
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Delivery Charges:
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For orders within South Africa, we offer a flat rate shipping fee of R115.
2. Delivery Time:
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Once your order is confirmed and payment is received, we strive to dispatch it within 1-2 business days.
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Delivery time may vary depending on the shipping destination and the courier service. Generally, deliveries within South Africa can be expected within 2 to 5 business days.
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Please note that unforeseen circumstances, such as extreme weather conditions or public holidays, may cause delays. We appreciate your understanding in such situations.
3. Order Tracking:
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Once your order is dispatched, we will provide you with a tracking number via email or SMS.
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You can use this tracking number to monitor the status of your shipment and estimated delivery date through the courier's online tracking service.
4. Shipping Areas:
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We currently offer shipping within South Africa only.
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Unfortunately, we do not offer International Shipping. However, if you have a specific request, please feel free to contact us at info@littledreambig.co.za, and we will do our best to assist you.
5. Delivery Address:
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Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misplacement of your order.
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If you need to make any changes to your delivery address after placing the order, please contact our customer service team as soon as possible.
We hope this shipping policy provides you with the necessary information. If you have any further questions or concerns, please don't hesitate to reach out to our friendly customer service team at info@littledreambig.co.za.
RETURNS AND REFUNDS
Thank you for shopping at Little Dream Big. We strive to provide high-quality products and excellent customer service. However, we understand that sometimes a return or refund may be necessary. This Return and Refund Policy outlines the terms and conditions for returning or seeking a refund for products purchased from our online store.
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Returns
1.1 Eligibility: To be eligible for a return, the following conditions must be met:
- The return request must be initiated within 14 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase, such as the order number or receipt, must be provided.
1.2 Return Process: To initiate a return, please contact us on info@littledreambig.co.za or 0822604380. Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
1.3 Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.
1.4 Inspection and Refunds: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the product is approved for return, we will initiate a refund to the original payment method within 5 days of receiving the returned item. Please note that shipping costs are non-refundable.
2. Refunds
2.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We may request supporting evidence such as photographs or videos to assess the issue. If the product is confirmed to be damaged or defective, we will provide you with a replacement or issue a refund, including any applicable shipping costs.
2.2 Refunds for Non-Damaged Products: If you are dissatisfied with your purchase for reasons other than product damage or defect, please refer to our return policy in section 1. You may be eligible for a refund upon successful return of the product, subject to the conditions mentioned in section 1.4.
3. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at info@littledreambig.co.za. We are here to assist you and address any queries you may have.